Privacy Policy - Penex Services

This Privacy Policy describes how PENEX SERVICES PVT LTD ("Company", "we", "us", "our") collects, uses, stores, shares, and protects personal information of users ("you", "your") who access or use our website, mobile applications, and services (collectively, the "Platform").

By accessing or using our Platform or services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Platform.

We are committed to safeguarding your privacy and ensuring that any personal information shared with us is handled lawfully, fairly, and transparently.

1. INTRODUCTION

Whenever you visit our Platform or use our services, you may provide certain personal or sensitive information. We respect your privacy and value your trust. All reasonable efforts are taken to protect your personal data and to use it only for legitimate business purposes in accordance with applicable laws of India.

2. USER ACCOUNT, LOGIN ID AND PASSWORD

Your registered mobile number and/or email address is used as your login ID.
Each user must maintain a unique login ID and password.
You are responsible for maintaining the confidentiality of your login credentials.
We encourage you to use strong passwords and to log out after accessing your account.
PENEX SERVICES PVT LTD never asks for your password, PIN, OTP, or banking credentials.
You agree that all information provided by you during registration or usage of the Platform is accurate, complete, and up to date.

Security Notice

If you believe that your account has been compromised or accessed without authorization, you must immediately inform us. You agree that the Company shall not be liable for any loss arising due to unauthorized use of your account caused by your failure to safeguard login credentials.

3. INFORMATION WE COLLECT

We collect information to provide, operate, and improve our services.

a) Personal Information

This may include:

Full name
Mobile number
Email address
Date of birth
Address (if required for service or compliance)
Transaction-related details

b) Payment Information

Payments are processed through authorized third-party payment gateway providers.
We do not store your debit card, credit card, UPI PIN, net-banking password, or banking login credentials.
We may receive limited transaction references or confirmations from payment partners for reconciliation and support purposes.

c) Usage & Technical Information

IP address
Browser type and device information
Login time, pages visited, and interaction data
Cookies and similar technologies

4. PURPOSE OF COLLECTION AND USE

We use your information for the following purposes:

To provide and manage services requested by you
To process transactions and payments
To operate and administer your user account
To send service-related communications such as transaction alerts, confirmations, or updates
To provide customer support and resolve disputes
To improve platform functionality, security, and user experience
To detect, prevent, and investigate fraud or unauthorized activities
To comply with legal, regulatory, and financial obligations

Consequence of Not Providing Information

If mandatory personal information is not provided, we may be unable to offer certain services.

5. INFORMATION SHARING AND DISCLOSURE

We do not sell or rent your personal information.

We may share information only in the following circumstances:

With trusted third-party service providers (payment gateways, technical partners) strictly for service delivery
When required by law, regulation, court order, or government authority
To protect the rights, property, or safety of the Company, users, or the public
In connection with a merger, acquisition, or business transfer (with prior notice where legally required)
With your explicit consent

All third parties are required to protect your data in accordance with applicable laws and contractual obligations.

6. DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards to protect personal data, including:

Secure servers and encrypted connections (SSL)
Restricted access to authorized personnel only
Regular security reviews and internal controls

However, no method of transmission over the internet is completely secure. Users are responsible for protecting their devices and login credentials.

7. SERVER LOGS & COOKIES

We maintain server logs for security, analytics, and system administration.
Cookies are used to enhance user experience and analyze platform usage.
Cookies do not identify users personally unless combined with account information.
You may control cookies through browser settings, though some features may not function properly.

8. INTERNATIONAL USERS

Our Platform is operated and hosted in India.

If you access the Platform from outside India, you consent to the transfer and processing of your information in accordance with Indian laws.

9. DATA RETENTION

We retain personal information only for as long as necessary:

To provide services
To comply with legal and regulatory requirements
To prevent fraud or misuse

Data may be retained in anonymized form for analytics and research purposes.

10. USER RIGHTS

You may:

Access and review your personal information
Request correction of inaccurate data
Request deletion of your account or personal data (subject to legal obligations)

Requests can be made through your account or by contacting us.

11. POLICY UPDATES

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and the "Last Updated" date will be revised. Continued use of the Platform constitutes acceptance of the updated policy.

12. ENFORCEMENT & DISPUTES

We may use collected information to enforce our Terms of Use and this Privacy Policy.

If you believe this Policy has not been complied with, you may contact us at support@penex.in with details of your concern.

Your continued use of the Platform confirms your acceptance of this Privacy Policy.

Grievance Officer

PENEX SERVICES PVT LTD

1-75-5-11, Near Jagapathi Theatre, Pedana

Krishna District, Andhra Pradesh - 521366

Phone: 9429694148

Email: support@penex.in

Time: Monday - Friday (9:00 AM - 6:00 PM)

This policy is effective from the date last updated: February 10, 2026